PRODUCT SAFETY EQUIPMENT SERVICES
ED&D provides product safety test equipment calibration, inspection, repair, recertification, and technical support for applicable ED&D equipment, competitive devices, and specialized test instruments. Accredited calibration is available for measurements covered by ED&D’s current ANAB Scope of Accreditation.
Calibration
ISO/IEC 17025 accredited calibration for applicable measurements within ED&D’s current ANAB scope,
plus other traceable calibration options for qualifying equipment.
Inspection
Incoming inspection and technical evaluation of applicable electrical, mechanical, dimensional,
ingress, impact, and other product safety test equipment.
Repair
Troubleshooting, adjustment, repair, and replacement-part support for qualifying equipment,
followed by recalibration or recertification when required and available.
For urgent requests, call (919) 469-9434. Obtain an RMA number and shipping or intake instructions before sending equipment for service.
Equipment Support from Calibration Through Repair
Since 1990, ED&D has supported electronic and mechanical instruments used by product safety laboratories, manufacturers, certification organizations, and engineering departments. Services include calibration for product safety test equipment, inspection, repair, recertification, and application support. Where applicable, calibration records provide measurement traceability to recognized standards, including the National Institute of Standards and Technology (NIST).
Available services: calibration, inspection, repair, recertification, measurement documentation, and technical support for applicable instruments.
Accredited Calibration Services
ED&D is ISO/IEC 17025 accredited by ANAB for calibration activities listed in its current Scope of Accreditation. The scope identifies specific instrument categories and should be reviewed when accredited calibration is required. The dedicated calibration services page explains supported equipment categories, documentation options, scope limitations, and how to request an RMA.
Scope verification: accreditation applies only to calibration activities specifically covered by the current ANAB Scope of Accreditation.
Contact ED&D for accreditation and scope information related to a specific instrument or calibration.
Calibration, Inspection & Repair Capabilities
ED&D supports instruments it manufactures, along with qualifying competitive devices and specialized test equipment. Service availability depends on the instrument, requested work, condition, parts, technical feasibility, and—when calibration is required—the requested measurements and calibration points.
Calibration & Recertification
Accredited and traceable calibration options for applicable electrical, dimensional, force, thermal, timing, and related measurements.
Inspection & Evaluation
Incoming evaluation and inspection for applicable electrical, mechanical, dimensional, impact, ingress, and related safety equipment.
Repair & Technical Support
Repair, adjustment, troubleshooting, replacement-part, and application support for qualifying equipment, subject to technical review.
Need an equipment-specific capability review? Visit the calibration services page for equipment categories and required quote information, or contact ED&D with the manufacturer, model, serial number, requested service, measurement range, and applicable standard or procedure.
Controlled-Environment Calibration Laboratory
ED&D’s facility includes a controlled-environment calibration laboratory staffed by engineers and laboratory technicians.
The laboratory uses calibration standards, verification devices, and environmental controls selected for the instrument categories and measurements being serviced.
- Controlled-environment calibration laboratory
- Degreed engineers and experienced laboratory technicians
- Calibration standards
- Calibration, inspection, and repair operations
- Documented quality and measurement controls
Calibration Service Features
Available calibration service options include calibration due-date notifications, calibration data, and uncertainty reporting. Because ED&D manufactures product safety test equipment, its service personnel routinely support the instrument categories being calibrated or repaired.
Turnaround time depends on the instrument, required work, parts availability, and calibration scope. Contact ED&D before shipping equipment to confirm service availability and current scheduling.
Service features: accredited calibration capability, inspection and repair support, due-date notifications, calibration data, and uncertainty reporting.
How to Schedule Calibration, Inspection, or Repair
Contact ED&D before sending an instrument for service. A client support specialist will review the requested work, assign an RMA (Returned Material Authorization) number, and provide shipping, intake, and documentation instructions. For calibration requests, review the equipment information required for a calibration quote before contacting ED&D.
Step 1
Contact ED&D with the instrument manufacturer, model, serial number, and requested service.
Step 2
Receive an RMA number and the applicable shipping, intake, and documentation instructions.
Step 3
Send the instrument to ED&D with the RMA number and required documentation.
Call (919) 469-9434 for urgent requests. Do not send equipment before receiving an RMA number and service instructions from ED&D.
Frequently Asked Questions
What services does ED&D provide?
ED&D provides calibration and recertification, inspection, repair, and technical support for applicable electronic and mechanical instruments, including ED&D products, competitive devices, and specialized test equipment.
Are ED&D calibrations traceable to NIST?
Where applicable, ED&D calibration records provide measurement traceability to recognized standards, including the National Institute of Standards and Technology. Review the calibration services page or contact ED&D for the status of a specific service.
Is ED&D ISO/IEC 17025 accredited?
Yes. ED&D is ISO/IEC 17025 accredited by ANAB for the calibration activities listed in its current Scope of Accreditation. The calibration services page explains how accredited status is confirmed for a specific instrument and requested measurement.
Can ED&D calibrate instruments it did not manufacture?
Yes. ED&D can evaluate qualifying competitive devices and specialized instruments for calibration. Review the required information on the calibration services page, then submit the manufacturer, model, range, condition, and requested calibration points.
What makes ED&D’s accreditation scope different?
ED&D’s current ANAB scope identifies accredited measurement capabilities, ranges, and uncertainties. The exact instrument, function, range, and requested measurement must be reviewed before accredited status is confirmed.
Does ED&D calibrate impact hammers?
ED&D can evaluate applicable impact hammers and related mechanical safety equipment for calibration. Send the model, required impact energy, striking geometry, applicable standard or procedure, and certificate requirements using the process described on the calibration services page.
How do I schedule service?
Contact ED&D before shipping the instrument. For calibration work, first review the calibration quote and RMA requirements. A client support specialist will confirm capability, assign an RMA number, and provide the required service and shipping instructions.